Pakistan Railways introduces new ticket refund policy

Pakistan Railways has introduced a revised ticket refund policy applicable to both Raabta app bookings and Point of Sale (POS) counter purchases.

Refund Policy Breakdown

The new policy offers different refund percentages based on the time of cancellation:

90% refund if canceled at least 48 hours before departure.
80% refund if canceled between 24 to 48 hours before departure.
70% refund if canceled within 24 hours of departure.
50% refund for last-minute cancellations within two hours of departure.
Full refund if the train is delayed by six hours or more, regardless of cancellation time.

Refund Process for POS Tickets

Passengers who purchased tickets from POS counters must return to the same counter for a refund. Required documents include:

Original ticket
Copy of CNIC (ID card)

Once verified, the railway staff will issue a cancellation slip and refund.

Refund Process for Online Tickets

For tickets booked via the Raabta app, refunds will be processed through the same online payment platform.

50% refund is applicable for cancellations made within 90 minutes of departure.
No refunds will be issued after train departure.

Passenger Benefits

This updated policy aims to provide greater flexibility and transparency, ensuring a better travel experience for passengers dealing with unexpected changes in travel plans.

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