LAHORE: A passenger filed a complaint against Fly Jinnah in a consumer court, alleging that the airline refused to accommodate his vegetarian dietary needs during a flight from Karachi to Lahore.
The plaintiff, Waqas Anjum, filed a Rs12 million damages suit against Fly Jinnah, claiming the airline failed to provide vegetarian food despite his doctor’s strict instructions to avoid meat.
According to the complaint, Anjum requested an alternative to the meat-based meal served on board. However, the staff allegedly refused to provide any substitute. “I explained my medical condition and asked for non-meat food, but they ignored my request,” Anjum stated.
He further alleged that the airline mistreated him when he protested their behavior. “They physically assaulted me at the airport for raising my voice,” he said, emphasizing that the incident caused him both mental and physical distress.
The consumer court has now received the Fly Jinnah vegetarian food complaint and scheduled the hearing for May 27. The case highlights growing concerns among passengers regarding dietary inclusivity and customer service standards within the airline industry.
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